Acai’s AI Supervisor and AI Agent aren’t embed directly into your existing CRM or omnichannel contact center (Salesforce, Zendesk, Genesys, Freshdesk, you name it). No context-switching. No steep learning curve. Just instant superpowers for your team.
Right query. Right path. Real time.
Travel-Specific Routing and Tagging
AI Supervisor first classifies the query and makes a smart routing decision, all based on real-time intent, urgency, booking data, and context from your omnichannel/CRM.
Should it go to a human agent or be handled end-to-end by AI?
If human, which team, language group, or priority queue?
If problematic, should a supervisor intervene?
Faster help. Less agent stress.
Co-Pilot Every Human Agent
When a case needs a human touch, the AI Supervisor becomes their sidekick. Result: drastically reduced Average Handling Time (AHT) and happier, less stressed agents.
When a case needs a human touch, the AI Supervisor becomes their sidekick.Result: drastically reduced Average Handling Time (AHT) and happier, less stressed agents.
Digs into the GDS/PSS to retrieve fares, penalties, or reservation info
Drafts a complete reply for the agent — they just review and hit send
Smart automation, happier travelers.
Automate when you can
Not every case needs a human. When possible, the AI Agent jumps. The result? Higher automation rates, faster response time, higher customer satisfaction, all while cutting your call center costs in half.
Fully resolve the case with an autonomous reply to the traveler
Take actions directly in the GDS/PSS
Loop in the supervisor only if needed
Works natively in any omnichannel/CRM or Contact Center
Whether your team uses Zendesk, Salesforce, Genesys, Nice, Glassix, etc. or a custom-built platform — Acai integrates invisibly with your existing workflows.
No new UI. No behavior change. Just AI that meets your agents where they already are.
