AI agents for travel contact centers

Scale your travel operations when, where and how you want

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Our products

Have AI agents work the way your contact center works

AI Travel Agent

Assist human agents with critical information in seconds.
Automate changes, cancellations and communications to facilitate fast and easy customer service.

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AI Supervisor

Assign every case to the right AI or human agent based on intent, complexity and customer sentiment.
Monitor and assess agent performance to make quick optimizations or escalate to a human if necessary.

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Our services

Deployment options

Three ways to put Acai to work, whichever way your stack is built.

API integration

Seamlessly plug in your existing systems to supercharge automation and instantly cut through manual tasks — no heavy lifting required.

Omnichannel/CRM

Meet your customers where they are with AI that bridges every touchpoint and ensures agents are always one step ahead.

Standalone

An out-of-the-box powerhouse that brings AI-driven insights and instant support to your fingertips, whenever and wherever you need it.

Bring speed, accuracy and service excellence to your call centers

Industry

Made for every part of the travel industry

Travel Management Companies

Online Travel Agencies

Airlines

Key benefits

Modern-day solutions for age-old problems

Reduce handling time

Reduce the time your in-house agents spend resolving issues

Deploy non-GDS- or PSS-trained agents

Enable agents not trained in the GDS and PSS to perform those actions

Cut costs with end-to-end automation

Deflect routine inquiries, optimize agent utilization, and provide faster, more accurate support

What our clients say

“[For our largest client] we saw the average handle time reduced by 19%, and efficiency and email routing increase by 6%. That's a dramatic number when you're considering the volume and the number of agents involved.”