Deliver customer service that exceeds in-airport and on-board experiences
Analyze and prioritize queries based on any intent, ensuring anything from IROPS to government-mandated compensation is treated with the utmost care.
Quickly resolve complex tickets including codeshare and interline fares with AI.
Automate complex exchanges, cancellations and route routine inquiries to AI agents, freeing up your in-house agents for complex cases and upselling opportunities.
Know the best time to handoff your cases to human agents for customers who want high-touch resolution.
Ensure your all of your agents stay current with policy changes and updates, which are updated automatically by our AI.
No need for constant internal communications. Our AI updates your team in real time.
Maintain consistent service across your business with every agent referencing the latest policies of your airline and partners.
Our AI Supervisor can easily detect a cluster of issues and notify your managers.
When there are multiple inbound contacts on a single issue, say customers cannot access your website, we raise the alarm to managers for quick resolution
Score every agent and gain granular insights on their performance to optimize your operations.
The AI Supervisor continuously monitors service performance and traveler sentiment.
It delivers actionable insights and proactive reporting so airline teams can optimize support, meet SLAs, and maintain visibility across every touchpoint.
The AI Travel Agent understands each traveler’s booking, loyalty status, and history.
It resolves common requests like flight changes, cancellations, and refunds in seconds—communicating with travelers through their preferred channels.
With AI agent assistance
From AI agent automatic deflection
On email and chat to appropriate agent group
