Reduce handling times, automate intricate processes, and empower your agents with instant expertise
Analyze and contextualize every case by intent, account type, customer's position at company, customer sentiment and more.
Intelligently deflect cases, offering self-service options where appropriate but seamlessly transitioning to live agents when needed.
Understand and prioritize VIP client needs without static rules.
Automate or route the most complex reservations to the most skilled agent for the job.
Make sure non-priority queries get resolved by AI agents, not expensive in-house agents.
Instantly receive knowledge and guidance on supplier policies, operational procedures, loyalty programs, fees and more.
Help your in-house agents navigate complex travel policies and standard operating procedures.
Reduce the time spent on booking inquiries by 90% with instant AI reasoning.
Continuously receive the latest supplier updates, giving your team confidence to deliver exceptional service.
Writes in 85+ languages
Speaks 35+ languages
Receive granular insights about performance, from each agent's outputs to your overall volume at the account and portfolio levels.
Generate precise account reports to make data-driven optimizations and develop informed RFPs.
Staff your operations based on accurate volume data to improve agent efficiency.
Optimize contact volume by intelligently assigning the right task to the right agent.
The AI Supervisor helps you manage service levels while proactively creating visibility into agent performance and customer satisfaction.
Automate routine corporate travel changes and cancellations while enforcing client-specific policies.
Provide instant support for urgent business travel modifications and give human agents immediate access to essential information such as corporate rates and policy exceptions.
With AI agent assistance
From AI agent automatic deflection
On email and chat to appropriate agent group
