Automate simple queries like airline policies, trip information and tech support with high accuracy so they don't take your agents' time
Have AI immediately reply to complex queries like changes and cancellations with an explanation or fare penalties and refund policies
Your customer can choose to finalize the transaction with a human agent or continue to have AI fully handle their case. We directly integrate with your GDS/PSS, CRM, and the rest of your systems
Your traveler can escalate any issue to in-house agents at any time
Provide intelligence and support right where your agents are already working whether through email, chat or voice
Our AI solutions are made for travel and have a deep understanding of the industry that horizontal providers or omnichannel/CRM AI companies do not have
Deflecting routine cases allows your most experienced agents to manage complex queries, prioritize VIP customers and handle upselling opportunities
With automated processes, you can handle fluctuations in demand without proportionally increasing staffing costs