AI Supervisor

Transform contact center efficiency with AI Supervisor

Minimize operational bottlenecks
and maximize agent performance

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Assign every case to the right agent

AI Supervisor analyzes the intent, complexity and sentiment of each case and routes it to the right human or AI agent.

Monitor agent performance

AI Supervisor monitors and assesses the performance of both your AI and human agents to optimize or escalate an issue.

Stop manual supervision,
start AI automation

Have full visibility over your operations

Get deep knowledge of your account volume to continuously optimize operations.

Break down volume by intent, international or domestic flights, P2P or complex transaction type, and other relevant dimensions.

Learn how the AI Supervisor helps TMCs have full visibility over their operations with reports and account insights.

Smart routing that cuts operational costs

Optimize operations by arbitraging agent skills and location.

Route cases based on skill level, intent, contact type, destination and other parameters.
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Cut costs in half by optimizing your workforce. For example, non-urgent domestic P2P emails can be handled by your after-hour team at a cheaper rate.
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We'll work with you to determine the best routing strategy for your business.

Receive proactive escalations

Turn customer issues into opportunities.
A problem or low-sentiment case? We notify a manager immediately, so they can help turn it into an opportunity.

Get notified when we detect a cluster of issues.
Multiple inbound contacts on a single issue? The AI Supervisor raises the alarm and notifies your managers for quick resolution.

Get a full picture of your agents' performance

Analyze every single interaction
Have a complete and accurate understanding of an agent's performance to give fair bonuses or identify training opportunities.
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Measure performance by the KPIs you designate
Score agent performance based on standard KPIs as well as any of your own.

Boost CSAT and NPS with real-time intelligence

Get an all-in-one "Qualtrics + business analyst" AI tool
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‍No more unwanted surveys. Travelers can simply reply to our emails with their feedback.

Supervisor AI analyzes every piece of feedback, categorizes them and delivers a high-level report of your call center's performance.

You can export reports by account to make it easy when speaking with your customers.