Bringing the AI advantage to travel operations
Acai Travel is your all-in-one solution to double agent efficiency, optimize your call centers, and help gain your customers' trust.
Enhance agent performance
Supercharge your agents with AI-powered tools to accurately and efficiently understand and resolve customer issues.
KNOWLEDGE MANAGEMENT
Whether a new hire or experienced employee, give your agents an AI colleague that can provide information on any subject in seconds.
CO-PILOT MANAGER
Let AI fetch parameters, prepare trip options, draft personalized responses, and more—so your agents can focus on customer service.
GDS INTEGRATION
Help your agents with automated GDS features such as PNR proofreading, SSR remarks and schedule changes, and let AI translate GDS speak into plain English.
Optimize your operations
Whether you're automating your existing processes or restructuring your call center altogether, Acai can help make your operations more flexible and efficient.
OPERATIONS DASHBOARD
Understand your performance at a granular level to improve service quality and meet your SLAs every time.
INTELLIGENT ROUTING
Let AI route each customer issue to the right agent type so you can maximize each agent and manage customer requests quickly.
KNOWLEDGE MANAGEMENT WITH A GDS OVERLAY
Give both your new and experienced agents, as well as remote agents in low cost countries, an AI colleague that can answer questions on any topic and book or manage trips in natural language.
Deploy AI-driven customer self-service
Let AI be your first layer of support so your agents can tackle more complex issues and your customers can enjoy faster, more personalized service.
PERSONALIZED, SELF-SERVICE BOOKING
Help your travelers help themselves with a personalized experience via email that already knows their preferences and makes bookings easy.
INTELLIGENT SUPPORT ASSISTANT
On the go? Help your travelers get quick, automated assistance on their trip information, tech support, visa information and more.
The impact
Cut your operations costs in half
60% AHT reduction
Resolve the ongoing hiring problem
Meet SLAs every time
Reduce customer wait time
Deliver automated, personalized service
Read our latest whitepaper on the AI strategy TMCs should adopt to create the optimal call center
Designed for the travel industry
Made by travel industry veterans for travel companies
Airlines
We help airlines cut call center costs while enhancing traveler experience, so that customer interactions will not damage your earning per seat any longer. We understand your IRROPs, code-share, bag handling issues, and more. And we integrate with your PSS, omnichannels and CRMs to help you undergo the AI transformation journey.
Online Travel Agencies
We help OTAs with a suite of AI utilities that complement your technology platform, so to optimize your operations and enhance the traveler experience
Travel Management Companies
Weather you are a small agencies or a mega TMCs, Acai understands your challenges, technology platform, supply chain, agent desktop and agent workflows to help you undergo the AI transformation journey
Hotels
We help properties and brands measure their customer service levels and analyze them with AI so that any manager can ask how their department is doing without a team of analysts. We also help reduce call center costs and streamline operations for front office and back office agents.
Find out more
Don’t take our word for it. See what our partners say
Ellen Keszler
Board member @CWT
Bob Chaiken
Guy Cohen
Mat Orrego
Ian Wheeler
Our continued investment in Acai Travel Inc. is rooted in our unwavering belief in the founders' unique blend of AI expertise, deep travel knowledge, and operational acumen. They are uniquely positioned to lead transformative changes in the travel industry.
Acai's knowledge management product is nothing short of revolutionary for the travel industry. In an era of high counselor wage inflation and turnover, their solution's ability to rapidly train agents, enhance productivity, and reduce handling time is essential for any travel company's success.
Acai's email automation transcends mere booking processes; it's a comprehensive AI suite tailored for agents and workforce managers. This innovative technology is pivotal for restructuring and optimizing operations in the travel sector”
Our investment and collaboration with Acai Travel Inc. signifies our dedication to elevating travel management companies to new heights of competitive excellence. Acai’s cutting-edge AI technology helps redefine customer service standards in the travel industry. We believe in the crucial role of Acai's innovative solutions in enabling travel companies to compete and lead through superior customer experiences
Acai is at the forefront of revolutionizing travel operations. Amidst rising costs and the complexities of the web of modern and legacy travel systems used in travel companies today, their innovative solutions from an experienced technical and sector knowledge team are a beacon of trusted solutions in applying AI to improve both client service and travel professional's efficiency