Assign every case to the right AI or human agent based on intent, complexity and customer sentiment.
Monitor and assess agent performance to make quick optimizations or escalate to a human if necessary.
Assist human agents with critical information in seconds.
Automate changes, cancellations and communications to facilitate fast and easy customer service.
Reduce the time your in-house agents spend resolving issues
Enable agents not trained in the GDS and PSS to perform those actions
Deflect routine inquiries, optimize agent utilization, and provide faster, more accurate support
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With AI agent assistance
From AI agent automatic deflection
On email and chat to appropriate agent group
