Globespan Travel Management and Acai Travel: Transforming the Future of Corporate Travel

Toronto and New York — 9th September 2024 — In an era where technology is reshaping industries across the globe, Globespan Travel Management is thrilled to announce its partnership with Acai Travel, marking a new chapter in our journey to enhance travel experiences for our clients. This collaboration is set to redefine how we serve travelers by leveraging the power of artificial intelligence.

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As Daniel Moretta, President & Co-founder of Globespan, shares, “Our partnership with Acai Travel allows us to deliver a level of personalization and efficiency previously unimaginable. Together, we’re creating travel experiences that aren’t just managed—they’re optimized to be seamless and smarter.”

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Here’s how Acai Travel’s cutting-edge AI technology will transform corporate customer’s travel experience with Globespan:

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Smarter Routing with Control Tower™

Acai’s AI-powered Control Tower™ will optimize every corporate traveler’s service request from the moment they reach out to Globespan. By intelligently directing requests to the most suitable agent, the Control Tower™ ensures that every interaction is fast, efficient, and personalized.

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Enhanced Email Handling

Time is valuable, and with Acai’s AI tools, Globespan’s agents are better equipped to handle inquiries with speed and precision. AI-assisted summarization and response suggestions help the team respond swiftly and accurately, dramatically reducing wait times and enhancing the quality of communication.

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Continuous Improvement through Customer Service Intelligence™

Feedback is essential, and with Acai’s AI-driven Customer Service Intelligence™, Globespan is able to analyze traveler feedback in real-time. This allows them to identify areas for improvement, ensuring that every trip a traveler takes is better than the last.

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Expert Agent Assistance

Globespan agents are now empowered with Acai’s AI companions, providing them with instant access to relevant information and insights. This means that when a traveler reaches out for assistance, the agent team is well-equipped to offer tailored, knowledgeable support for all travel needs.

With Acai Travel by their side, Globespan is evolving from a travel management company into a technology-driven partner, committed to creating seamless, personalized travel experiences.

Their travelers are preparing to journey smarter, with the confidence that their travel is managed by an AI powered team focused on making every trip as smooth as possible.

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