AI Travel Agent

Accelerate service resolution with the AI Travel Agent

Dramatically reduce resolution times and let your in-house team focus on complex cases

Deflection

Automate changes, cancellations, and communications

The AI Travel Agent automatically performs changes and cancellations, and directly communicates with travelers, so your in-house agents can focus on higher-value tasks.

Co-Pilot

Assist human agents with knowledge and expertise

From calculating fare conditions of complex PNRs to navigating GDS errors and supplier policies, the AI Travel Agent assists human agents to slash average handling time and increase productivity.

Hire one AI Travel Agent with the
skills of an entire team

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Deploy non-GDS-trained agents

Use the AI Travel Agent to debug GDS issues and figure out GDS commands and processes.

Let your in-house agents speak their native language; the AI Travel Agent will execute GDS/PSS commands on their behalf.

Retrieve and calculate fare rules in seconds

Retrieve fare rules from the GDS and calculate and extract penalties in less than a minute.

Reduce by up to 90% the time it takes to explain fare conditions to a customer.

Deflect all non-revenue generating inquiries.

Automate changes and cancellations

Have AI automatically execute commands in the GDS to cancel and refund a reservation or exchange and reissue a refund. The AI Travel Agent can:

• Talk directly to customers.

• Guide your in-house agents with cancelling or changing reservations in a fraction of the time.

Keep supplier information up-to-date and ready to go

Arm your agents with knowledge and guidance in a matter of seconds

Airline policies

Standard Operating procedures

Technical support on any software or tool issue

Fee information

And more

Get started with
full integrations

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Exceptional service, delivered

AHT Reduction

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%

With AI agent assistance

Avg CSAT

9

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From automatic deflection

Routing Accuracy

9

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4

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3

7

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%

On email and chat to appropriate agent group

Ready to start your journey towards call center AI transformation?