Kiwi.com Partners with Acai Travel to Revolutionize Airline Policy Updates for Enhanced Customer Experience

In an exciting development for the travel-tech industry, Kiwi.com has announced its partnership with Acai Travel, a move that’s set to streamline airline policy management for Kiwi’s users. Known for their innovative approach to travel booking, Kiwi.com connects travelers to flights across a vast network of more than 600 airlines worldwide. With Acai Travel’s specialized Supplier Info Helpers, Kiwi.com is better equipped to manage the constantly changing landscape of airline policies, ensuring seamless service and increased reliability for customers.

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Managing airline policies is an ongoing challenge for any travel service provider, and with the complex web of international airlines Kiwi.com operates across, this task becomes even more formidable. New regulations, service updates, baggage restrictions, and booking modifications are only a few examples of information that can change frequently. Before this partnership, Kiwi.com had to handle these updates manually—a process that, while effective, took valuable time and effort from the team. Enter Acai Travel’s Supplier Info Helpers, a tool that automates much of this work, creating an invaluable resource for travel professionals.

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“As a travel-tech company that books flights across a network of more than 600 airlines, at Kiwi, keeping up with updates in policies is a constant challenge,” says Jiří Lněnička, Group Product Manager at Kiwi.com. “Acai’s Supplier Info Helpers have streamlined this task, cutting down on manual work and reducing information errors. It’s a practical tool that boosts our efficiency and improves the quality of support for our customers.”

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The Supplier Info Helpers integrate directly with Kiwi.com’s internal systems, allowing the Kiwi team to access accurate, up-to-date policy information with minimal effort. This streamlined process not only frees up the team to focus on other high-value tasks but also reduces the risk of misinformation—a critical component when dealing with customer bookings and support.

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The partnership with Acai Travel also enhances Kiwi.com’s ability to respond more quickly to the needs of their customers. In an industry where timely support can make all the difference, ensuring that customers have the latest information regarding flight changes, cancellations, and policies helps provide a smoother, stress-free travel experience.

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For Kiwi.com customers, this partnership represents an added layer of reliability. The streamlined approach to policy updates means that travelers booking through Kiwi.com can be confident they’re receiving accurate and current information about their flights and any associated restrictions. This translates to less hassle when it comes to understanding airline requirements and a smoother support experience should issues arise.

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In an era where technology drives much of the customer experience, partnerships like the one between Kiwi.com and Acai Travel highlight the potential for innovative tools to reshape the travel industry. By automating and simplifying complex processes, these companies are setting a new standard for efficiency and customer care in travel booking. This partnership demonstrates that Kiwi.com is committed to enhancing its service through strategic collaboration, all while keeping customer needs at the forefront.