Hotel Service Intelligence
Understanding a guest’s needs and wants is critical yet challenging to do at scale. Acai’s AI analyzes every guest’s feedback along their entire travel journey and translates that into digestible, visual and actionable insights to improve the guest experience.
Focus your time on experience, not reports
Spend less time combing through guest reviews and more time creating a better guest experience. Acai’s AI analyzes and summarizes common areas of feedback so you can easily see which improvements will make the biggest impact.
Empower your staff with new insights
Give your hotel employees a dashboard of insights customized to their roles, and allow them to see how their department contributes to the hotel’s brand and overall guest experience.
Know what your guests want – even before they do
Let Acai’s AI collect and analyze surveys and sentiment not just from a single stay but across a guest’s entire travel history. Understand and predict what guests will want and improve service and retention.
Tailor your surveys to the guest’s journey
Not all surveys are created equally. Easily develop and adapt your surveys to match the part of the guest journey. You’ll gather more valuable responses, improve response rates and enhance the overall guest experience.
Premium service at a fraction of the cost
Easy to use, quick to implement and with little training needed to get started, Acai’s solution provides high quality service at a fraction of the cost of other large solutions in the market.
